HELPFUL INFORMATION

FREE Memberships:

Memberships are free to all Canadians. Minimum age is 18/19 based on the province in which your package will deliver. Government issued ID providing proof of age is required at sign up to complete the membership process (No photos of ones self will be accepted). Orders will not ship until this requirement is met. Feel free to cover up any info not required to sign up (example DL #).

Are you a Veteran? Green Life honors our Veterans, please provide your Veteran ID at sign up and you will receive 15% off all orders for the lifetime of your membership with Green Life!

In your Golden Years? 65+ Green Life wants to help you enjoy these years with 10% off all orders!

Privacy and Security:

The privacy and security of your Personal Information is very important to us. We will NOT share your name, address, phone number, photo identification or any other personal information that uniquely identifies you with anyone, for marketing purposes or otherwise. We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information via the Green Life website.

Based on your profile preferences selected at sign up we may use your personal information to email you newsletters, marketing or promotional materials and other information that will keep you up to date with what is going on at Green Life. You may opt out of these communications at any time by changing your personal preferences while logged into your account.

Order Processing / Payment Info:

Orders are processed and shipped within 48 hrs of Electronic payment being received; for Calgary & Area this is 24 hrs. If payment is not received within 24 hrs of your order being placed stock will be released back into inventory. We will however send you a follow up email prior to doing so as some might just need that little extra reminder, as we all get busy now and again.

At this time, we can only accept EFT - Email Funds Transfer for all orders. Payment information is sent in the order confirmation email and is posted on the confirmation page of the order process. In the event you lose this info just chat with us or send an email and we will provide it to you. *In the event an order is cancelled after the payment has been received in our bank there will be a $5 process fee removed from the refund before sending back the EFT*

You will receive an email at each stage of the order process; order confirmation, order fulfilled/shipped including tracking information. At any point you can access your online account via our website to review your order status in the event you misplace your email confirmation as this happens now and again.

Calgary: Same Day Delivery is Available!

 Calgary Surrounding Areas: Cochrane, Airdrie & Okotoks - Next day delivery. Rush option available for Same Day Delivery!

Shipping Info:

FREE SHIPPING ~ ORDERS $150+

$15 - BC, AB, SK & MB

$20 - All other Prov. and Territories

Green Life ships only Top Shelf High Grade Canadian Cannabis directly to your door; we do the heavy lifting, so you don’t have to! All shipments are packaged in a discrete unmarked odorless package, with the name provided on your account or as instructed in the notes section of your order. GL will ship Express Post to any address that Canada Post will deliver to, a typical delivery timeline is 1-3 days.

Calgary Only ~ Same Day Delivery Available!!

CALGARY ONLY - Whenever we are able to we will try to accommodate same day delivery requests, however there is an order min. $60 for same day delivery (before GST, promo's & shipping charges). NOT GUARANTEED AT THIS TIME, Chat with us and see if we can accommodate you prior to placing your order, we are online and will get back to you right away. We do not take phone calls; email or chat is the only form of communication at this time.

Calgary Surrounding Areas - Next day delivery! Out of Town Rush Delivery option can be selected to receive same day delivery by 8pm when possible, chat first as there are NO Guarantees for this service!

Calgary Delivery Only: Same Day Delivery CUT OFF is 6:00pm. Orders will be delivered by 8pm same day. Rush Delivery can be selected for direct delivery with a specific time. Once the package is left at your home ownership changes hands and we are no longer responsible for your package. A photo is sent to the phone # providing "proof of delivery". Once this is done it is marked as delivered and the package is released from GL's ownership and responsibility. 

Canada Wide Delivery: Once your order has been submitted to Canada Post the tracking number will be provided to you within your shipping notification email, this can also be accessed via your GL account. Some remote locations may require additional time in transit which is out of GL’s control and some locations may receive their order sooner than expected. Shipping within Canada Only.

The short version; if you receive snail mail you will receive your Green Life package, We Guarantee it!

"Green Life Shipping Guarantee"

All orders shipped by Green Life receive the Green Life Shipping Guarantee - if you don’t receive your order and Canada Post is not able to provide tracking information or has lost your shipment we will replace it after a trace is complete. Canada Post will investigate (which can take 10-15 business days to complete). If they can locate the package, they will ship it to you and you’ll get it a few days later. If and only once it is deemed “unrecoverable”, will we send you a replacement package, free of charge. This investigation results must be provided and the investigation completed before the replacement package is issued, this policy is mandatory and creating an account with GL is acceptance of this policy.

**We do not offer postage refunds if your order arrives late due to any postal issues outside of our companies control**

However, if it does show up and a signature is provided by Canada Post both orders will be charged to your account. Exceptions to the Shipping Guarantee would be “no signature required” delivery requests by the purchaser.

Example:

  • Free Shipping – Signature required, comes with Green Life Shipping Guarantee!
  • Free Shipping – No signature requested, waives Green Life Shipping Guarantee as proof of delivery cannot be received by Canada Post.

 Discounts & Promotions:

  • 10% off 1 order, New Member Discount. Promo code "GL10" at checkout. (doesn't have to be your first order, just any 1 order). Cannot be applied to other promo's and discounts.
  • Veterans Honor 15% off all orders for the lifetime of your membership, no min. purchase required. promo code: honor15
  • Golden Years 10% off all orders! 65+ no min. required promo code: goldyears10
  • $5 Referral Credit! You will receive an email with a code for every new member who lists your name and places their 1st order. 
  • Free Shipping over $150.00 (no code required)

Come back often to see what discounts and promotions GL is running this week!

Returns:

All sales are final. **However, if an item is defective upon delivery and GL is notified within 48 hrs of receiving your package we will back our products and replace the defective item once proof of defect is received and verified.

Accessories: If applicable; Accessory warranties are honored by the Manufacture directly as stated on manufacture warranty documents with purchase.